Delete my account
This page explains how to delete your account on the website and in the Android app, and what is deleted and what is kept afterwards.
Option 1: from your account (fastest)
- Sign in to your account on the website or in the app.
- Open “Account security” (in the app, from the Profile menu).
- Open “Delete my account”, enter your current password or the verification code, and tick the confirmation box.
- Tap “Request account deletion”. You are signed out on all devices.
Waiting period
After your request the account is closed, and its information is deleted when the waiting period ends. If you sign in again during this period, the deletion is cancelled and the account works as before. After the waiting period, the deletion cannot be undone.
Waiting period (days): 7
What is deleted
- Profile: name, email, phone, photo and body details
- Workouts, programs, records and challenges
- Body measurements, meals and nutrition plans
- Lab tests, files and progress photos
- Assistant chats, consultations, support tickets, reviews and stories
- Notifications, points, sign-in history and devices
- Any active membership or add-on (not refunded automatically)
What is kept
- Payment and order records (amount and date), for legal and tax requirements, for 6 years and without your name or contact details
- Your messages in coach and support conversations are replaced with “[deleted]” for the other side
- Records a gym or coach keeps about its own customers stay with them, but are no longer linked to your account
- Backups are replaced by newer ones within about 30 days
Option 2: without signing in
If you cannot sign in, enter the email or phone number you signed up with. If an account uses it, we send it a message with a confirmation link; opening the link starts the deletion. If you cannot reach that email or phone either, our support team reviews the request and may ask you a question to confirm it is you.
Questions? support@progym.ir